Privacy Policy
How we handle your personal data when you contact us or request a quote. We keep it simple, we don't sell it, and we only use it to respond to your enquiry.
Overview
Who we are
James Concrete is part of James Group, operating from Brynmawr, South Wales. We supply volumetric concrete, aggregates, grab hire and muckaway across South Wales.
If you have any questions about this policy or how we handle your data, contact us at 01495 820164 or haulage@jamesgroups.com.
What we collect
Information you give us
When you request a quote or contact us through this website, we collect the information you provide in the enquiry form:
- Your name and company name (if applicable)
- Your phone number and email address
- Your postcode and site address
- Your project type, estimated quantity and mix requirements
- Your preferred delivery date and access information
- Any additional details or photographs you choose to share
How we use it
Why we need your data
We use the information you provide to:
- Respond to your enquiry and provide a quote
- Contact you about your project and arrange delivery
- Assess site access and delivery requirements
- Keep records of enquiries and quotes for our business operations
Legal basis
Our legal basis for processing
We process your personal data on the basis of your consent — you give us your details voluntarily when you submit a quote request or contact form. We also process your data on the basis of our legitimate business interests in responding to enquiries and providing our services.
Sharing
Who we share your data with
We do not sell or rent your personal data. We share it only with people within James Group who need it to respond to your enquiry and arrange your delivery. We may use third-party services to host this website and manage enquiries, and those providers process data on our behalf under contract — they do not use your data for their own purposes.
Retention
How long we keep your data
We keep enquiry and quote records for as long as is necessary for business purposes — typically for the duration of any active project, plus a reasonable period afterwards for reference. If you ask us to delete your data, we will do so where we have no legal reason to retain it.
Your rights
Your rights under GDPR
You have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (subject to legal exceptions)
- Object to processing or ask us to restrict it
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
Cookies
Cookies and analytics
This website may use cookies and analytics tools to understand how visitors use the site and to improve it. Analytics data is aggregated and does not identify individual users. You can control cookies through your browser settings.
Contact
Questions about this policy
If you have any questions about how we handle your data, or if you'd like to access, correct or delete the information we hold about you, call 01495 820164 or email haulage@jamesgroups.com.
Related services
Ready to pour?
Tell us what you're pouring and where. We'll send an itemised quote — usually within 48 hours.